Vonage 30 Day Money Back Guarantee

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Money Back Guarantee Making your decision easier Wondering if you should really switch to Vonage? Over 2 million customers can't be wrong! But just in case…Vonage gives you the assurance of your decision with Vonages 30-day Money-Back Guarantee. Customers choose Vonage for the savings, but stay with us because of the features, functionality and service. The conditions placed on our Money Back Guarantee are below: The Money Back guarantee applies only to the initial line ordered on your account. Additional lines are excluded. You must cancel your service within 30 days of your subscription date. The subscription date is the date you order service or the date we successfully process your payment, whichever is later. You must not exceed 500 minutes of usage in the first 30 days of service. You are responsible for any overage, international or directory assistance charges. If you purchased your device at www.vonage.com or by phone, you must also satisfy the following additional conditions: Wear and Tear: We receive your device in its original condition, with the UPC or bar code intact, reasonable wear and tear excluded, no later than 14 days after you cancel your service. All components, manuals and registration card(s) must be included. Return Authorization: Before returning your device to us, you need to obtain a valid return authorization number from our Customer Care department which you can reach at 1-VONAGE-HELP. Shipping Costs: You pay all costs of shipping your device back to us. Vonage must receive your equipment within 14 days of service cancellation in order for the $39.99 disconnection fee to be waived. Please note that any device you purchased from retail stores is not eligible for our money back guarantee. Please refer to return policy of the retailer where you purchased your device. Easy to Use Sign up today. Plug it in. Make some phone calls. You're going to love it! If you don't love it, just call and cancel your service within the 30-day Money-Back Guarantee period and return your Vonage device to us within 14 days from your time of cancellation. It's that easy – and that risk-free. Vonage Customer Quote courtesy of Vonage.com "With the money back guarantee, it was an easy decision to try Vonage and start saving."

Money Back Guarantee

Making your decision easier

Wondering if you should really switch to Vonage? Over 2 million customers can't be wrong! But just in case…Vonage gives you the assurance of your decision with Vonages 30-day Money-Back Guarantee. Customers choose Vonage for the savings, but stay with us because of the features, functionality and service.

The conditions placed on our Money Back Guarantee are below:

The Money Back guarantee applies only to the initial line ordered on your account. Additional lines are excluded.
You must cancel your service within 30 days of your subscription date. The subscription date is the date you order service or the date we successfully process your payment, whichever is later.
You must not exceed 500 minutes of usage in the first 30 days of service.
You are responsible for any overage, international or directory assistance charges.
If you purchased your device at www.vonage.com or by phone, you must also satisfy the following additional conditions:

Wear and Tear: We receive your device in its original condition, with the UPC or bar code intact, reasonable wear and tear excluded, no later than 14 days after you cancel your service. All components, manuals and registration card(s) must be included.
Return Authorization: Before returning your device to us, you need to obtain a valid return authorization number from our Customer Care department which you can reach at 1-VONAGE-HELP.
Shipping Costs: You pay all costs of shipping your device back to us.
Vonage must receive your equipment within 14 days of service cancellation in order for the $39.99 disconnection fee to be waived.

Please note that any device you purchased from retail stores is not eligible for our money back guarantee. Please refer to return policy of the retailer where you purchased your device.

Easy to Use

Sign up today.
Plug it in.
Make some phone calls.
You're going to love it!

If you don't love it, just call and cancel your service within the 30-day Money-Back Guarantee period and return your Vonage device to us within 14 days from your time of cancellation. It's that easy – and that risk-free.

Vonage Customer Quote courtesy of Vonage.com

"With the money back guarantee, it was an easy decision to try Vonage and start saving."